The UPS Store

Reviews about The UPS Store

• Nathan M. Rodgers

  Apr, 14 2018
  ★ ☆ ☆ ☆ ☆
  I spoke with an employee, Christian, and both owners Diane and Eric over the course of a few days, about possibly opening up a personal mailbox with them. Christian was the only one of the three that seemed to want to help me in any way.
  
  When I spoke with Diane, she gave me some information that contradicted what her own paperwork said as far as email notifications about incoming mail. I called her out on it and she told me I was looking at the wrong paperwork. After reading what her paperwork said out loud, she told me to email her about it, so I immediately sent an email with a screenshot of the application and the link that I got it from.
  
  Instead of replying to the email, I got a phone call from her husband Eric, the other owner. He already seemed disgruntled at me for some reason. He mentioned that "Christian isn't the owner of the store. Diane and I own the store," as if Christian had given me incorrect information. He hadn't. Their own paperwork gave me incorrect info about the personal mailboxes. I asked him if he or Diane received my email and he very rudely explained that he had been with customers all day and that he couldn't check the store's email. When I explained that I was opening up the email to read it to him, he got very impatient and acted like he couldn't wait for me to do that.
  
  After that, I realized there was NO WAY I would trust something as important and as complicated as my mail with these people so I ended the phone call. I'll be looking elsewhere for personal mailbox services.

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